Tesco Superstore

Sharing my experience of customer service at this store (or, lack of!). Bought a hat for my son which ripped after 1 use. Did not retain the receipt as obviously did not forsee this problem, previous hats have lasted years not minutes! Came into store 1 week later with the hat, and explained it was bought in the same store a week ago and I just want to swap it for the same one, I took a new item to the till. Met with exasperated looks, did I not keep my receipt, asked three times if I scanned a clubcard when I purchased, then the cashier had to check with a colleague next to her as the simple swap was proving so difficult for her to grasp.. her colleagues reply "yes we can give you an exchange but not a refund". Thats exactly what I wanted, at no point did I request a refund. The replacement hat was then practically thrown at me across the counter, with no "thanks, bye" or any other acknowledgement. Maybe a "sorry your item is faulty let me see what I can do for you", rather than feeling like i was trying to commit a crime swapping a faulty hat!? (which is totally within their policy) Think some additional training at this store wouldn't go amiss... and a smile..........

Hi…Just wanted to give a huge shout out to Oscer in Sale Tesco Store ….Mobile phone section! He went above and beyond helping my friend with a phone issue despite previous setbacks (after he previously visited the Altrincham store my friend was sold the complete wrong phone) I suggested he went to sale branch where he was attended to by Oscer….what a nice guy 😊 he was patient, knowledgeable and dedicated to getting it right …he even stayed late to ensure my friend understood everything …..If only all customer service staff were that attentive!! Thank you Oscer they should all take a leaf out of your book ….your’re a credit to Tesco 👍 Jill Smith

Unfortunately I had no choice but to use the disabled toilets in Tesco in sale….. and it’s ridiculous, firstly the toilet is situated so close to the hand dryer that it’s on blowing air on you the whole time your using the toilet, second the toilet roll dispenser is situated behind the blower that I imaging is really difficult for those with mobility issues, third there was no toilet roll in the dispenser as it was in fact sat on the back of the toilet soaked in urine….. because there’s no toilet seat the water when flushed splashes on the back of the toilet where the roll had been placed. Part common sense, part design fault, all the responsibility of management.