Mainline Private Hire Ltd
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About
This private hire taxi service operates locally, providing pre-booked journeys to various destinations. It is known for its card payment option, allowing customers to pay for rides electronically. The service can be arranged via phone or app, with bookings confirmed in advance. Drivers occasionally handle lost items, directing passengers to the office for retrieval. While primarily serving the local area, it also accommodates trips to locations such as the airport. The company manages its fleet and bookings directly, coordinating pick-ups and drop-offs as scheduled.
Customer Reviews
Taxi booked early afternoon for 7.30 after several phone calls being told on the way/Five minutes /no driver in area not yet booked and several calls seeing where taxi was over 1hr later arrived. Taxi driver said they were quiet several drivers waiting for fares. I am 81 left alone and cold waiting this is the second time this has happend you are a disgrace call yourselves a taxi firm. You need new call handlers that can do the job
Was dropped off at airport on double yellow lines next to the bus/coach station because there was Traffic with the driver telling me he was unwilling to stay stuck in traffic.What was particularly offensive was being told " you need to get out pronto and you're not being pronto" like a child.After several calls to mainline 7 eventually i spoke to management who displayed ZERO EMPATHY and told me to take it up with Taxi licensing.I have been using this company for 20 years.NEVER AGAIN.
Prebooked taxi was confirmed by mainline but never dispatched by them. They didn’t let me know until I called them 15 minutes after the taxi was due to arrive. From reading other reviews it seems like they do this a lot.
