PACK & SEND Salford Quays

I must say, this Pack & Send run by Jabir Mana is absolutely the worst packing and shipping company around. They supposedly are "experts" in the Packing and Shipping of antiques, but from my personal experience, they are truly unqualified to pack fragile antiques. I won a very beautiful and large Japanese porcelain jar from Hutchinson Scott Limited auction house. They only list this Pack and Send on their shippers, which is a VERY BIG mistake and impacts their credibility of finding good, trusted and competent shippers to list. I've been buying these kinds of fragile antiques for over 20 years, so I know about proper packing and shipping methods. I did my due diligence and believed what was assured to me by Jabir. After getting my quotes and looking at the packing method, I chose this Pack & Send and it was a HUGE mistake. My beautiful piece arrived here in pieces due to the lack of sufficient packing/cushioning materials for its long journey from the UK to Japan. NO cushioning on the bottom and the piece moved around freely in the box. Take a look at the photos and see how much space there was inside the parcel itself. Since I have been doing this for a long time, I've learn to photo document the entire process from the initial condition of the parcel itself before the step by step unpacking. FedEx had to send an inspector out to my residence, since the piece was pricey. He took photos and looked at everything and stated that there was insufficient packing materials. After all this and waiting a VERY LONG time for my refund, I was ONLY refunded the cost of the item and NOT the expensive shipping cost. Jabir stated that it's in their policy. What the heck, this truly means the company doesn't take a loss for anything because the keep the packing and shipping charges. I've NEVER had this happen to me the very FEW times something was damaged during transport. I was always refund the TOTAL cost paid including the packing and shipping charges. With that said, anyone who is considering using this Pack & Send to pickup, Pack and send your fragile antiques to you, please READ this post. I've kept Hutchinson Scott Limited in the loop throughout this entire ordeal and hope that they will RECONSIDER having this Pack & Send on their website. It's a disservice to their clients to have such a TERRIBLE and UNQUALIFIED packing and shipping company on their shipper list. I'll let the photos speak as evidence to backup my post. My wonderful antique that survived over 100+ years is now in the trash landfill somewhere here in Japan. What an ABSOLUTE shame and it's all because of this Pack & Send. I'm super broken hearted over the loss of such a beautiful piece. I, too, read all the reviews before making an informed decision. I hope this post helps you. I had to wait a bit to post this because I needed time to calm down and post without feeling so much anger.

I recently had a very delicate antique black forest clock picked up from auction, packed and shipped with this company and it was one of the best jobs of packing I have seen. I buy clocks at auction frequently from around the world and one of the most difficult parts is having them packed correctly and with care. Pack & Send in Salford Quays know what they are doing and this particular clock arrived in perfect condition from the UK to Australia. I thoroughly recommend them for your packing and shipping requirements.

I wanted to send an antique clock to my son and family in Australia - a family heirloom. Pack and Send were excellent in every aspect of the process from quoting the price, answering my questions, packing the item beautifully and despatching it safely. I highly recommend them.