Tesco Superstore
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About
A large supermarket with a broad selection of groceries, household items and clothing, including children’s gloves. The store has multiple tills, some staffed and some self-service, with occasional queues forming at peak times. Some customers mention positive interactions with staff members like Vicky at the checkouts. The aisles are stocked with everyday essentials, though the clothing section can sometimes appear disorganised. Parking is available on-site for convenience. The store remains a practical option for regular shopping despite some operational inconsistencies.
Customer Reviews
Went in here today. I put all my items on the conveyer belt, after I'd finished, the Asian bloke who was working the till, decided to get up, walk round to my side of the table and rearrange all my shopping. He said the conveyer belt wasn't working. But moments before, it'd been working fine for the customer in front of me , and for customers after me . I looked at my partner and said " is it me or what", just couldn't understand his behaviour. I'll be looking out for him next time and I'll make a point of going to his till.
We had a very upsetting experience at the customer service desk in our local Tesco. A young male staff member served us twice when we bought lottery tickets, and there were no issues at all. However, when we returned for a third time, we were served by an elderly female staff member named Vicky, and her behaviour was very disappointing. She was very resistant, gave us unpleasant looks, and spoke to us in an unfriendly and unhelpful manner. She asked for ID even though we had already been served twice moments earlier. While I understand ID checks are required, the way she handled the situation felt unnecessary and disrespectful. We remained polite and did not argue, but her attitude made us feel uncomfortable and embarrassed. We were so upset that we decided to leave the store, and the experience completely ruined our day. This is not the level of customer service we expect from Tesco, and I hope this feedback is taken seriously.
In here at least 3 times a week, the shop itself is fine, the self checkouts are always annoying, but today there were 4 people on there and it seemed to be a competition for who could do the absolute least in terms of managing the queue, attending to anyone having issues / having any basic customer service. I can overlook one or two bored team members but throwing 4 at it and it being worse is just irritating. Edit - there seems to have been a change recently and the self check outs are being manned much more professionally and quickly
