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Opening Hours
About
This EE store on Scotch Street handles phone upgrades, contracts, and SIM switches, with staff assisting on data transfers and setting up new devices. Customers mention clear explanations of options and deals, along with help for less tech-savvy users. Appointments are available, and the team is noted for resolving issues with online upgrades. Staff members like Megan, Harvey, and Lyndsey are frequently named for their assistance in choosing phones and simplifying the process for elderly relatives. The store deals with EE services exclusively.
Customer Reviews
I had an appointment at 9am this morning, I arrived at ten to , the doors were opened at 5 to and I was directed to sit at a desk with Megan. What can I say , Megan was BRILLIANT, very professional, knowledgeable and helpful all with a good sense of humour and very caring. I'm a 65 yr old Techno Dinosaur but Megan took her time to make sure I understood everything and she did her best to get me the product I not only wanted but I also needed. I hope Megan's line manager sees my review and realises what a Star they have in Megan and what a credit to the company she is. I wanted to contact EE Directly to appraise them if my Customer Feedback in relation to Megan but unfortunately there doesn't seem to be a way of doing that, hopefully EE Management will see my review.
Went in to upgrade my phone after 8 years of having the same one so was unsure of the process. Was met by Harvey and talked through the entire process of transferring my data between phones. Definitely took away any anxiety I had!
I went to the Scotch Street branch to sort out a new phone for my elderly mother. Lyndsey was excellent and made everything easy for my Mum to choose a deal. She set up the phone to look like her old phone. She could not have been more pleasant and helpful. Thank you Lyndsey!
