Carlisle City Council

As a visitor to the city yesterday I had great difficulty in finding where the temporary bus stops were. The ones normally just outside the rail station square were shut due to repaving and improvements to the station forecourt., there were no instructions as to where the temporary stops were located. I eventually visited the main post office in the city centre who gave me instructions as how could find the stop for route 67 to take me to the Royal Cumberland Infirmary. Carlisle is a city of great historical interest with its castle and cathedral. The effort by the council to improve the environment of its centre is to be commended and I noted the rail station is also undergoing redevelopment to improve its facilities and general exterior. Well worth a visit.

Disappointing experience after moving to Carlisle. Ordered bins and 2 months later still not arrived, telephoned to be told they were delivered, which is a lie. They missed bin collections for the recycling bins down the road twice, and they drove the bin lorry into the bin store and just drove off. Apparently recycling bins now out of stock because there is a world shortage of bins. Registered to vote and they used the wrong address, only found out because a neighbour dropped the letter round. The roads are full of potholes. People in the Council seem friendly but incompetent.

Absolutely the worst service you could imagine. Randomly stopped collecting our bin waste without notice and have now said they won't collect it for the foreseeable future because we are on a new build site. Paid for a green bin about 2 months ago but hasn't arrived - one person said they got lost finding out address (although it's on Google maps) and another said the bins aren't yet available due to supply issues - which one is it?! Lies and excuses for a terrible and lazy service. I don't know how they can justify collecting over £200 council tax from us each month and not provide us with any kind of service. Utterly disgraceful and embarrassing!