Fellview Healthcare
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Opening Hours
About
Fellview Healthcare is a GP surgery serving patients in Whitehaven. The practice handles general medical appointments and transfers of patient records. Some visitors report seeing nurse practitioners for consultations. The surgery has faced local discussion about appointment availability and reception processes. Phone lines are used for booking, with callers sometimes experiencing wait times. The practice operates across multiple sites in the area.
Customer Reviews
This gp is not good gp. Reception worker is not good not smiling. Not talking nicely. And I am diabetes hard problem back problem they don't care. I am not happy and moving to London. About this..
Having to give a 1 star as there is no option for zero stars. Always hard work trying to get an appointment with a doctor and usually end up seeing a nurse practitioner. Main disappointment with this practice though is the abysmal staff on reception. Zero empathy, zero professionalism, zero care & respect, total arrogance and zero responsibility. Ask for a sick note due to a family bereavement & the staff had zero empathy & care and instructed us to submit the sick note online fellview website. A week later still had no correspondence back. Where are they employing these people because they should not be employed in this important, sensitive & caring area of work. Try and defend the NHS but when poor standards as these are at the forefront, it is a worry.
Wish I could give this no stars. Reception are a joke. No apology for the wait when you do get through. Tried several times to get an appointment at any of the surgeries after 45 minutes of being on hold to get to the front and spent 4 minutes with it just ringing constantly. In the past the Receptionist has asked what I need to see the doctor for but then asked for more details than they should. They arent doctors. They need more phones the staff just stand around chatting in the back.
