RE:TREAT at The Lowry Hotel
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Opening Hours
About
This spa provides a range of treatments, including hot stone massages and facials, alongside Pilates sessions. It features a relaxation room and treatment spaces, though it does not include traditional spa facilities. The venue is known for its calming ambiance and attentive hospitality. Guests can also enjoy afternoon tea, which includes savoury items, cakes, and Prosecco. The spa manager is noted for being accommodating and helpful, particularly for group bookings. The location is convenient, and the environment is designed to be soothing, with a focus on providing a tranquil experience.
Customer Reviews
Lovely room, handy location but it was the service made it for me. After a unfortunate mistake by myself. My booking complications were solved whilst being given some of the best hospitality I've ever received. Thanks to Ben, Stephen,Laz and krzysztof you smashed it 👍
Booked a 55 minute hot stone massage on Sunday for £115, which compared to Nini Spa round the corner is more expensive. The Spa itself is lovely and the receptionist was great, however the actual treatment only lasted 40 minutes. When I came out and asked the receptionist if this was correct she said no, it should have been 55 minutes and would get a manager to call me the next day (yesterday) I received no contact which is disappointing as I was looking a new place to get my massages done and the actual massage was good, just wanted the full amount of time I actually paid for!
I visited Retreat Salon after seeing that it was award-winning, but honestly, I don’t understand what the awards were for. I paid £94 expecting a high-quality facial experience, but what I received was very basic — things I could have easily done myself at home. The treatment included simple makeup removal, face washing, and light exfoliation. No extractions were done, and when I asked the manager, she said: “This is what we offer, we don’t do extractions.” The consultation with the therapist was nothing more than identifying my skin type and asking if I’m on any medication — no real discussion or skin analysis. The facial was supposed to be 50 minutes, but about 20 minutes of it was basic cleansing, and the rest was a very standard scalp and shoulder massage that didn’t feel professional or therapeutic. On top of all that, the therapist had bad breath, which made the experience uncomfortable. I left the salon with my skin still feeling clogged, and the blackheads were still clearly there. For £94, I expected proper care, visible results, and a level of expertise that just wasn’t there. Definitely not worth it.
