Enterprise Car & Van Hire - Manchester City Centre

I’ve been renting a car from Enterprise Manchester Piccadilly for over six months now, and I can honestly say it’s been an excellent experience from start to finish. The team here has always been professional, friendly, and incredibly helpful. They’ve really gone above and beyond to make sure everything runs smoothly. A big shout-out to Ben, Maj, Jeremy, Jack, Atif and Jada for consistently providing great customer service and support. From day one, they’ve looked after me really well especially BEN and I’ve never had a single issue during my rental. It’s been a pleasure dealing with such a dedicated and welcoming team. They truly make the whole process easy and stress free. Highly recommend this branch to anyone looking for reliable service and a team that genuinely cares about its customers!.

Beware of renting from this branch! Picked up a rental car from this Enterprise branch over Christmas - my 18th rental with Enterprise this year alone. The vehicle was filthy inside & out. The associate said their jet wash was broken, but this wasn't a reason for the interior being as disgusting as it was (see photos). The condition of the exterior made any proper pre-rental inspection impossible, despite Enterprise's own policy stating that vehicles should be clean for the joint check. As I was about to drive home for Christmas, I proceeded with the rental and took the car to be cleaned. After returning it (and after having paid to get it professionally valeted myself), the branch manager, Jada-Kay, flagged a scuff on the front driver's side plastic wheel arch and opened a damage claim for up to £2000 excess. My pickup video and photos show the vehicle condition obscured by dirt, with a closer frame-by-frame inspection even revealing pre-existing marks hidden underneath. An unexplained additional charge also appeared on my card post-return which Jada-Kay had no clue about. This whole experience gives the strong impression that the branch is disorganised and run by cowboys who are happy to hand over filthy vehicles to customers & then pursue charges over pre-existing damage. Now in dispute with their 'Damage Recovery Unit'. Potential customers beware! If you do rent from this branch, be prepared for a shambolic experience. I'll stick with Sixt moving forward.

I have rented from this Enterprise location a couple of times. My first experiences were fine, until this one. On December 19th, I booked a petrol car for pickup in Manchester Piccadilly with drop off in Holyhead. When I arrived at the branch, I was asked if I would take an electric car instead. I was very clear that I would only agree if the car could comfortably make it to Holyhead, as I would not have time to charge and had concerns about range. I was assured several times that the car would make the journey with the battery percentage it had, so I agreed and set off. Less than 40 miles into what should have been a 100 mile journey, the battery was completely depleted. I was forced to pull in and pay £45 out of pocket to use a fast charger. I then had to wait around 40 minutes for the car to charge before continuing, leaving me late for my ferry. To conserve battery, I had to drive at around 50mph for much of the remainder of the journey. I arrived in Holyhead with less than one mile of range remaining. Because of the delays caused by charging and reduced driving speed, I missed my ferry and had to purchase a new ticket at a cost of £160. I was then also left waiting from 7am until 2pm for the next ferry. As a result, I also missed a family event over Christmas. When I explained this to Enterprise, I was told they would refund the rental and reimburse me for both the charging cost and the replacement ferry ticket. Given the circumstances, I was satisfied with that resolution and assumed the issue would be handled promptly. On December 20th, management at the Piccadilly branch assured me the refund would be processed within 5 to 7 working days. As of January 19th, I have still received nothing. I have called multiple times chasing updates and have only been called back once. On January 14th, I was told they had incorrect bank details, despite the fact that I requested a refund to the original payment card and have provided those details over the phone three separate times. Frankly, I doubt this would have been followed up at all if I had not repeatedly contacted them myself each week once the refund became overdue. It has now been over a month, I am still out of pocket due to Enterprise’s mistake, and communication has been extremely poor. I have no confidence at this stage that the money will actually be returned. I am very disappointed with the entire ordeal. At no point did I try to blame staff for what initially appeared to be an honest error. However, the lack of follow through, missed timelines, and need to constantly chase what I was explicitly promised has left me with no choice but to leave this review. Had I simply been given the petrol car I originally booked, none of this would have happened. In hindsight, I regret not pushing for significantly more compensation for the time, stress, and disruption caused, beyond merely covering the ferry ticket and charging costs for a car I never should have been driving in the first place. I’ve attached a photo for proof of the cars battery, 34% remaining battery giving me a measly 29 miles.