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About
Turret Orthodontics is a specialist practice focused on orthodontic treatments, including braces for both children and adults. It has become known for its expertise in addressing overbites and other dental alignment issues, with some patients noting significant improvements in their smiles. The team includes experienced orthodontists who work closely with patients throughout their treatment. The practice handles referrals from local dentists and provides a range of orthodontic services tailored to individual needs. Some reviews highlight the professional approach of the staff and the positive impact of treatments on patients’ confidence. The reception team manages appointments and enquiries, ensuring the practice runs smoothly.
Customer Reviews
I was a little disappointed with my recent visit. I arrived 7 minutes late to my appointment, but I had called ahead to inform the receptionist and was told that I should be fine and that the appointment would still go ahead. However, when I arrived, I was then told they couldn’t proceed with fitting my bottom braces. That said, later the same day the manager saw my review and took the time to call me personally. They were very understanding, rearranged another appointment for me, and made sure the issue was properly sorted. I really appreciated the follow-up and the effort to resolve the situation. Overall, the initial experience could have been handled better, but the customer service from management afterwards definitely improved things.
As they have a near monopoly in the area, they can get away with whatever they want. Waited more than 2 and a half years to get braces for my daughter. And even after our dentist had made an "emergency" referral as the situation was getting worse, had to wait 6 months. In the end, had to ring and be really forceful to get my child the care she needed. The staff at reception seem to be complete jobsworths. After she had finally been seen and xrays and scans done, we booked in with our dentist for the extractions needed. Even after 2 WEEKS, our dentist had not been sent the necessary files, so in the end he had to do his own xrays so that he could safely do the extractions! When we finally went to the appointment to get the braces on, the lady putting them on was more interested in the intense conversation she was having with her assistant about someone they know who was having therapy! As a result of not actually paying attention to the job at hand, her braces have not been fitted properly and we are having to find emergency care over the weekend! I would say avoid Turret Orhtodontics like the plague, but if you live in this area, you probably won't have any other choice.
Arrived this morning for my son's appointment to get his lower teeth braces but was turned away due to being 7 mins late even though called the business to inform them of the lateness due to heavy traffic. The receptionist stated they have a 10 mins leeway for these occurrence's but still decline to carry out the treatment he was booked for. Tried explaining that i had taken time out from work to bring my son for the appointment but the three receptionist were having none off it. Very bad attitude made no attempt to see if appointment could be taken up. The business needs to sort itself out otherwise parents will be reluctant to use the business with this kind of attitude.
