Marks & Spencer
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Opening Hours
About
This department store features a wide range of clothing, shoes, and schoolwear, alongside a well-stocked food hall. The café on the second floor serves coffee and provides a space to sit and relax. The food hall includes items like salads and beverages, with coffee being a notable choice. The store occasionally has deals on products, particularly after seasonal events. It is situated near a major shopping centre, making it a convenient stop for shoppers.
Customer Reviews
Massive. This M&S was absolutely massive honestly. It had a really, really large collection of clothes, shoes, schoolwear, etc. It was easy to get lost! But yeah.. good shop.
I am deeply disappointed by the way I was treated during my visit to the Marks & Spencer Market Street Manchester store today. I purchased two Clinique items from the beauty department, one of which was intended as a gift for my mother. During checkout, a staff member named Jo removed the security tag and ripped the product box, making it unsuitable as a gift. When I politely raised this, I was dismissed and made to feel like I was being difficult for even mentioning it. Shortly afterwards, the M&S paper bag split, causing one of the products to fall out. Wanting to avoid any fuss, I quietly fixed it myself and asked for a new bag. When I noticed the same products were available as a gift set for the same price, I returned to the till to ask for an exchange. At this point, Jo raised her voice and accused me of damaging the product, loudly stating that I had “broken the lid.” In front of a long queue of customers — and while I was there with my 3-year-old child — she opened the bottle herself, shook it so liquid came out, and then claimed it was leaking. I was publicly embarrassed, shocked, and upset. I felt bullied and unfairly accused, all over a simple exchange request. Thankfully, another member of staff stepped in, handled the exchange calmly, and apologised to me, which I appreciated — but the damage had already been done. I have shopped at M&S my entire life and never expected to be treated in such a humiliating way. This experience has really shaken my confidence in this store, and I hope management takes this feedback seriously to ensure no other customer is treated like this.
Love the food hall here always have. The coffee is delicious. Just note that the lid unfortunate sucks up more of the produce than you will. It absorbs it. Which was a shock, so maybe take a cup without the lid FYI. Other than that love it
