Castlegate And Derwent Surgery
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Opening Hours
About
A GP surgery in Cockermouth with on-site parking, Castlegate and Derwent Surgery provides general medical services including diabetes care, smear tests, and nurse appointments. The practice has a pharmacy where prescriptions can be collected, and some patients have mentioned positive experiences with the pharmacist assessing minor ailments. The reception team handles appointment bookings, though demand can be high. Some patients have noted helpful interactions with nursing staff for issues like wound care and infections requiring antibiotics. Dogs are occasionally present in the waiting area.
Customer Reviews
In July I needed to book a smear test and on phoning there was no availability for weeks and I was short of time as was going away on holidays. I booked an appointment but asked for any cancellations. The receptionist very kindly rang me back soon after to inform me of an appointment the next day which I was very grateful and it really reduced my stress about the appointment. In addition when I had the appointment with a lovely nurse I asked about the pill as I needed it for a longer period of time and she was able to sort there and then rather then having a separate appointment again. I’m very grateful for the NHS care
I've had mostly positive interactions with this surgery but I am really concerned about the mass exodus of very competent Doctors from Castlegate. Some great doctors are leaving or have already left and I heard it was in part due to poor psychological safety due to senior management.
Went for an appointment and didn't realise dogs(not guide dogs) but a small fluffy thing was sat beside me setting off my allergies! I came out feeling worse than I went in! Didn't know pets were allowed at doctors surgeries now?
