Lloyd Cockermouth BMW
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Opening Hours
About
Lloyd Cockermouth BMW is a dealership specialising in new and used BMW models, including electric vehicles like the 530e and Countryman. The team provides advice on purchases and warranties, with staff members like Kourtney Skillicorn and Craig Carruthers noted for guiding customers through decisions. The garage handles deposits and follow-up support for buyers. Coffee is available for visitors during appointments. The dealership also deals with Mini models, such as the M8 Gran Coupe, and facilitates long-distance collections for customers.
Customer Reviews
Fantastic service as always from Kourtney Skilicorn. I wanted a bigger car and wanted to try an electric model. Kourtney was amazing! She offered me so much advice and information making my decision easy and informed. Kourtney was there for me any time I need support or help. She is a wonderful person and is an absolute asset to Lloyds Mini. She always had so much time to talk things over and I honestly would not buy another car unless she was selling it to me! Thanks Kourtney!
Avoid buying here – extremely disappointing experience. I paid a £3,250 deposit for an 8 month old ex demo BMW 530e. After a couple of months I noticed marking tape dangling from the front bumper. On closer inspection I found overspray on parts of the masking tape in the same colour on the bumper indicating a respray. When I returned the vehicle for an engine issue and a wiper fault Lloyds had their ‘one’ opportunity to address this bumper problem. They didn’t even attempt it. It was then confirmed that the vehicle had sustained damage prior to my ownership and the bumper had been repainted. This was never disclosed at the point of sale which breaches the Consumer Rights Act 2015. Had I known about the previous damage I would never have gone ahead with the purchase. After discovering this I proceeded to reject the vehicle. Lloyds Head of Business informed me that doing so would cost an additional £2,544.18 which was described as the best price they can offer. During the six months I owned the vehicle (August–February) it unfortunately picked up a thin 7 inch scratch on the quarter panel. BMW’s damage matrix lists this at £255, yet Lloyds charged £700. This brought the total cost including deposit and the rejection fee to £6,494.18. The overall attitude by the sales manager felt as though they were doing me a favour by offering a trade in price. Not a single apology was given by either the Sales Manager or the Head of Business throughout the process. If you’re considering buying a BMW I would strongly recommend going elsewhere.
Recently visited Lloyds Mini, Cockermouth with a view to buying a Countryman. The service, knowledge and enthusiasm provided by Kourtney Skillicorn was a credit to the business. The follow up was equally given the same passion professionalism and endeavour. Highly recommended.
