FirstMaid Cleaners Manchester

First Made Cleaners have provided excellent service to my mother's flat in Manchester city centre. Initially I thought I would struggle to find someone to clean in a residential flat in city centre. FMC staff have shown my elderly mum respect and kindness, mum was amazed with FMC high standard of clean. Their professionalism and care for an elderly female have been outstanding. I would highly recommend First Made Cleaners. Their head office staff actively listen to try and meet your need. Thank you FMC. I will miss you.

Absolutely terrible service. I booked a deep spring clean and carpet clean, for a three bed terrace house costing £285. It was £85 for the carpets which were good, but the rest for the deep clean was so disappointing. I was informed downstairs was finished and would I like to check… so much stuff not done as listed in their check list - skirting boards not wiped, cooker hood not done, tv cabinet and bookcase still dusty. I asked for these to be completed. Upstairs beds not pulled out and cleaned, bathroom floor not cleaned, skirting boards not done (again). They’d done a very basic clean at best nowhere near a deep spring clean like I paid and asked for. I’ve asked numerous times to speak to someone and tried calling but just emails and told that ‘they are confident they provided value for money’ even when I’ve told them that they haven’t! Complete waste of money after really looking forward to it!

very mixed results - but after a couple of years with them i have left. the cleaning quality was mixed. sometimes very good. sometimes terrible. i initially requested 2 hours...they said they needed 4...so i paid for 4....then they started only coming for 3. i only noticed due to my ring doorbell timings. then they started only coming for 2hours and sometimes 1.5. i reported when i noticed but i bet i didn't notice half the time (as i was out). they would refund the overcharge when i noticed it but nothing felt very proactive. i was told "the cleaner thinks she can clean faster than others so did it in half the time but charged full price" as if this was acceptable... when i eventually left by polite email - i was then accused of trying to poach cleaners directly! 1 of the cleaners moaned to me about the company not paying well and said would i mind if she messaged me directly to work that way. i said i didn't mind (and then promptly cancelled their service to avoid this). she did message me and i ignored. i now have a different cleaning company with decent (not perfect) standards but much more trustworthy/nice.