NICHI

The restaurant accommodated allergies and offered a quiet atmosphere, but the service was consistently poor. Staff frequently ignored attempts to get their attention and appeared disorganised. Our waitress was unable to answer basic questions about the menu. Fortunately, the manager stepped in, explaining that many staff were new. She clarified our menu queries, confirmed the bulgogi spice level could be reduced to mild-medium, and carefully checked my choices against the allergen menu. The Violet Grove mocktail was extremely watery, with very little flavour, and did not match its menu description or advertised colour. When we raised this, the waitress disputed our concerns, insisting that the taste was intentional because of the ice. The manager intervened, agreed that the drink was incorrect, and offered either a replacement or to remove it from the bill. We declined another drink. One main course arrived containing sesame, despite prior allergy discussions, which raised serious concerns. The dish was sent back. Unsurprisingly, our waitress was nowhere to be seen, and we had to ask another member of staff to top up our water. The lamb ribs were pleasant but overly fatty. The wagyu noodle soup was tasty and is recommended. My wife enjoyed the wagyu with umami rice, but the bulgogi remained too spicy, despite earlier assurances. Overall, the evening was frustrating and disorganised, with poor service mitigated only by the manager’s effective intervention. Our waitress lacked basic menu knowledge and failed to communicate with the kitchen. In contrast, the manager was professional and attentive, repeatedly stepping in to explain dishes, correct mistakes, and resolve issues. We declined the discretionary service charge due to the repeated service failures. When I asked for the receipt, our waitress dropped it in the middle of the table and glared at me as she walked away.

A Must-Visit for Authentic Japanese Dining! ​Nichi at the Trafford Centre offers an exceptional dining experience that goes beyond delicious food. The moment you step in, you're greeted by a lovely atmosphere—it's the perfect spot for a relaxing meal, whether you're dining solo or with family. ​The food is truly the star of the show. I highly recommend the lovely bento box for a perfect sampler of their best offerings. Also, the beef Udon is an absolute delight; the noodles are perfectly cooked and the broth is rich and flavourful. A significant highlight is that Nichi is halal, making it accessible to many more diners. ​What truly sets this restaurant apart is the service. The friendly staff and family-friendly approach create a welcoming environment. The team offered excellent customer service from start to finish, demonstrating genuine care and attention to detail. ​If you're looking for quality Japanese cuisine with an inviting atmosphere and service that makes you feel valued, Nichi is the place to be. ​Key Highlights: ​Delicious Bento Box & Beef Udon ​Halal Options Available ​Fantastic Customer Service ​Warm, Family-Friendly Atmosphere

All the food was delicious and staff were happy to explain menu items and check in that you were happy with your meal. Our server was Yuto who was super friendly and attentive without making you feel rushed. Prices were reasonable considering the quality of the food!