Mocha Parade Medical Practice

‏I would like to express my deepest gratitude to Manager Nat for her exceptional and continuous support. From the very beginning, she has shown nothing but kindness, professionalism, and genuine care in every interaction I’ve had with her. ‏There were moments when I felt overwhelmed or unsure of what to do, but Nat was always there patient, understanding, and ready to help without hesitation. She made me feel seen and supported not just as a patient, but as a person. Her communication is always clear, compassionate, and respectful, and she handles every concern with remarkable attention and care. ‏In addition to Nat, I also want to thank Dr. Jatoy and the entire GP team for being consistently helpful and responsive. Words may not fully capture how thankful I am, but I genuinely wish the whole team continued success because they absolutely deserve it.

I have been a patient at this surgery and Dr Kassam for many years. I never had any issues before but in the last 6 months it has been terrible service. I order my monthly prescriptions through the chemist as required by the surgery and I repeatedly have medication missed, which is my diabetic insulin! I have to phone monthly to chase this up with the reception team and I get a response that it has not been requested and they will put through now and will take another 48 hours. I am being left without the insulin for a day or 2 and this is becoming a concern. I have raised a concern in the last month and I got attitude from the ‘assistant manger’ which i find her approach very unprofessional and like she doesn’t want to be bothered. The practice manager is never on site to raise a complaint to and told to put in writing which I have and never got a reply from Patrick neither. I am going to have to transfer out as the care we are receiving is very concerning if I can not get my monthly medication at time when requested in time frame. The Reception team seem to be new and need training on how to request a prescription or get competent staff. This is a shame because for the past many years I have always been cared for and not had many issues as I know mistakes do happen, but this surgery has gone down hill.

I am disappointed with the level of service I have received from Mocha Parade Medical Practice. I visited their center to get registered when I first arrived in the UK, and they promised to get back to me in a few days. However, I did not hear from them after two weeks, so I reached out to them. They said that they could not find my records and asked me to register again. I did so, but I still did not hear back from them after another two to three weeks. When I contacted them again, they said that my records had been misplaced. I then submitted my records online, but it has been almost three months and I have still not heard back from them. I am concerned about the level of care I will receive if I need medical attention from this practice. I am also disappointed with the lack of communication and the apparent negligence of the staff. I would not recommend this practice to anyone.