Telfords Citroen & DS Store Carlisle

Our experience with Telfords Citroën & DS Store Carlisle was excellent from start to finish. From the moment we first walked into the showroom, the team was welcoming, professional, and genuinely helpful. They took the time to answer all our questions and guided us through the different options without any pressure, making the whole process relaxed and enjoyable. Ordering our brand new car was straightforward, and we were kept well informed throughout the entire process. Communication was clear and friendly, which made the waiting period much easier. The handover day was a real highlight. Everything was carefully explained, and the team made sure we felt comfortable with all the features before driving away. It felt like a special moment, and their attention to detail really showed. Even after taking the car home, the aftercare has been fantastic. The team has continued to be supportive and responsive whenever we had questions. Overall, it was a smooth, professional, and very pleasant experience. We would happily recommend Telfords Citroën & DS Store Carlisle to anyone looking for a new car.

Had a first class service from Telford's purchasing my new car. Was treated so well from the moment we went in. They provided plenty of information and nothing was a hassle. All the staff are so polite and welcoming. Ewan was dealing with the purchase and he was brilliant, kept us well informed throughout. The quality of cars they have is fantastic. Could not be happier with my car, would highly recommend Telford's.

I would definitely highly recommend this dealership. They were extremely trustworthy and transparent and sold us a very good top quality used vehicle. We are very very pleased. We travelled a long way to purchase a used car from them and it was really very well worth it. We were a little hesitant at first because of the distance, but they were excellent in answering all our questions and in sending us additional information and videos that really helped. They were very patient and helpful and not pushy at all. When we collected the car, it was in tip top condition, even better than we had imagined. New MOT, serviced, and an incredible valet, we were delighted. It drove the long way home like a dream, and they followed up with us a couple of days later to check that all was good with the vehicle and that we were still happy with it. It also came with lots of warranty and service history details that helped to give us peace of mind when buying a used car. They were always, polite, and knowledgeable, and it felt like they were genuinely trying to be helpful rather than just achieve a fast sale. We can't fault them at all and would definitely buy again from this dealership despite the distance.