The Lakes Medical Practice

I would like to express my sincere gratitude to the podiatrists team for your professionalism and the excellent care I received during my minor ingrown toenail procedure Throughout the process, I felt well informed, supported and in very capable hands. Your clarity patience and kindness made everything much easier. We must continue to support the NHS and the dedicated professionals who make it possible, and my experience with you is a perfect reminder of that. Thank you for your outstanding care before and after the procedure.

I really want to say these guys are bad so no one else joins the practice, but If I did I wouldn't be able to live with the lie. Brilliant all round, very helpful I'm fortunate to be able to have them as my go too doctors.

Used to be brilliant. The doctors still are but the practice is bureaucratic, unhelpful and uncaring. There is only limited access via phone (you must phone at the right time and choose the right option!) but only after listening to endless unhelpful messages. The website can be unreliable e.g. it has been known to say the surgery is not open when it is due to the wrong message being posted. My son was registered with them for many years. He was home from university and had chest pains so we asked for an appointment. I was told to register him as a temporary patient so submitted the forms. The requests were then refused. I had a personal appointment so I asked the GP about him and was told to re-submit the request. It was again refused and, despite me explaining he was home from university, was told that he should see his own GP. They refuse to do travel vaccinations (even those that are free on the NHS because of their national importance), unless you first spend c£20pp for a consultation at a chemist of your choosing (which undermines the reason that they are free i.e. to encourage take up of vaccinations). The chemist won't then assess you until you have shared your vaccination history with them - which you have to get from the GP! The chemist then checks the same website that you will have checked and tells you what you already know i.e. which injections you need (both advisory and optional). You must however get this advice in writing before the nurse will deign to see you and give you the "free" NHS vaccinations. You then have to find a chemist with a pharmacist to meet with (we aren't spoiled for choice in Penrith and when I spoke to Boots I was told that their pharmacist had left so they only had pharmacist cover on a Wednesday afternoon and were booked up for at least 1 month). All told, loads of inconvenience and time and money wasted for all concerned! In mitigation, I appreciate that the UK has an aging population causing increasing demand but this is not a new development: planning, not prevention of access to care, is the way forwards. What happened to common sense?