Derwent Water Marina

I had a very disappointing experience trying to book a kayak. The customer service from this company was unhelpful and unprofessional from the start. It was a few minutes before closing for their lunch break when we approached the door and felt that they did not want to help. Was directed just to look at a price board by a blonde male member of staff with no further information. Was told that they open at 2pm so we waited until this time. Shortly after they opened their door was told that we should book online and that their store gets very busy at 2pm bearing in mind it was just us and 2 other people waiting at that time point. Felt that they didn’t even want to help or give us the option to book in store and that the piece of information of booking online would be a better option for them was not shared and therefore time was essentially wasted. Other members of staff in the store, including a brunette lady wearing a black top was laughing and saying to other members in the shop that there were signs everywhere to book online. It felt that our business was not welcomed. We left and drove a short distance instead to Nichol End Marine where the customer service was on point. They took the time to go through the services available and provided us the option to book online or as a walk in. We did not feel unwelcome in the same manner as the staff members at Derwent Water Marina made us feel. I would strongly recommend that you take your business to Nichol End Marine where you will be valued and you will have an enjoyable time.

I arrived ecstatic and excited to get on the lake but was met with disappointment when the staff were unwelcoming and frankly quite rude. I was told to read signs rather than an answer to a quite simple question. Staff then rushed off to lunch and reopened only when other customers arrived much later than 30 minutes after they closed for lunch. I am Very disappointed and felt as though my custom was not good enough. Slightly down the road there is another amazing establishment called Nichole End Marine where I was met with amazing and friendly staff and enjoyed being a customer here.

We have been numerous times and it never fails to meet our expectations. The location is great and an easy walk into Keswick. The accommodation is very good and local pubs & café are in easy walking distance, plus the dogs love it. We would highly recommend it for family or friends holiday.