Carlisle Audi Service

Want to thank Carlisle Audi for the great service they provided. Bought my approved used Audi from Patryk swierczek just a couple a days before Christmas and he went above and beyond to get everything sorted for collection on the 23/12/25 after a few days owning the car it occurred a small issue and the after sales were very helpful and got me booked in asap to resolve, when they came to collect my car I was left with a courtesy car that was the same model as my own car which was amazing so I wasn’t stuck.. carried out the work on my car and even put new wipers on for me, I can’t thank them enough for all there help and getting my car back to me asap with the problem resolved. I will definitely go back to them when it’s time to change my car as everything was smooth and straight forward 5 stars to patryk at sales and the after sales team, also the manager at Carlisle Audi was brilliant forgot his name 😱 but he was also a big part of all the help I got.. thanks again. David

The service seems to have been carried out very professionally. My concerns are the conflicting information I get as a customer. I was contacted to arrange a service which we did over the phone. A courtesy car was booked. Fantastic. When I arrive at Carlisle Audi the young lady was excellent but thought I was coming back the same day to pick the car up. I explained that I had discussed this when the service was booked and was told pick up next day. She told me ok we can sort that. Fantastic. Today picked my car up. The young lady was ok and sorted my bill out which I paid. I explained to her the fact that when booking the service I was told one thing and at the garage told another. She explained that the call centre often say things, but it’s best I ring Carlisle Audi to check it’s ok to have the courtesy car as discussed with the call centre. This could or should be explained to customers. For me it says that there is confusion within the business and the left hand does not know what the right hand does? I am interested in your opinion

I have driven Audis for the last 5 years, and have always taken my car to Carlisle Audi for all needs. Usually I have a very good experience but this time was very different. For starters I took it in for a valuation of some damage I needed fixing on my wing mirror, the entire back and glass had been smashed. I was provided a quote and went with Audi as it was slightly more than others but I trusted them. When I came to pick up my car I at the agreed upon time, I was told it wasn’t ready and nothing had been done as they hadn’t ordered the glass, even though I specifically told them that the glass currently on the wing mirror was not for my car and had been given to me by a friend so I was more comfortable driving the car to the garage. This set me getting my car back by 3 days and upped the price by over £150! I explained my disappointment and they said they would do what they could about the price. When I went to pick my car up 3 days after the original date, I couldn’t find it where they told me it was, wondered around in the rain for 5 mins went back inside and waited another 10 mins to be taken to a completely different location to where was said. When I opened my care THE ENTIRE INSIDE PANNEL WAS MISSING. When the employee asked me if my car was supposed to be like this I explained that no it was not. I then waited a further 15 minutes for them to fix this problem so I could leave. My car ended up being £80 more expensive than what I had originally been quoted and they wasted three days of my time plus however long I was there waiting to pick up my car. Overall, this was a terrible experience from customer service to the actual work being done on my car and the timelines of the matter.