Firswood Community Centre
Opening Hours
About
Firswood Community Centre is a multi-purpose venue known for hosting a variety of local activities and events. It features a large hall suitable for parties, complete with tables and amenities like bouncy castles for children’s celebrations. The centre also supports community initiatives, including tai chi classes and support groups. Facilities such as parking and toilets are available, making it a practical choice for gatherings. Managed by a team that handles bookings and deposits efficiently, it has become a reliable space for both private and community-focused events in the area.
Customer Reviews
Our experience at this venue was very disappointing and I would strongly advise others to think twice before booking here. When we arrived, the hall was dirty and not ready for use! there were sticky floors, rubbish left behind, and tables that clearly hadn’t been wiped. It took us around 30 minutes just to clean the place ourselves before we could even start setting up for our event. We paid for the use of the hall, not to do the cleaning that should have been done beforehand. Because of that, we ended up starting our event about 15 minutes late. Then a woman from the centre came in and handed me the phone to speak with the owner. The owner’s attitude was shocking he was rude, dismissive, and completely unprofessional. Instead of listening or offering any kind of solution, he immediately said we wouldn’t be getting our deposit back. The way he spoke to me was disrespectful and unnecessarily aggressive. Later, I saw that the owner replies to reviews saying things like “work hard to maintain a clean and safe environment” and that they have a “high level of professionalism.” That was absolutely not our experience. His behaviour towards us said the opposite. It’s a shame because the facility itself is actually quite good, but it’s let down badly by poor management, lack of cleanliness, and unprofessional behaviour from the person in charge. A community centre should be welcoming, respectful, and well kept. unfortunately, Firswood Community Centre fails on all three. Until there’s a change in management and proper cleaning standards are put in place, I would not recommend booking this venue. Save yourself the stress and look elsewhere. there are many other venues that treat their customers properly and maintain their facilities to a basic standard of cleanliness and respect.
9.20pm on a Thursday night and music is blaring out of the place keeping my children awake. No one answers the phone. I've asked in person before now and responsive so maybe after this comment someone will be more respectful of the neighbours.
Great venue and found Sharon very helpful. I double checked booking was secured and 24 hours prior to the event to pay the remaining bill. Deposit paid back the next day. Definitely use the same place for future birthday parties.
